Summer sale discount off 50%. Shop Now!!
Summer sale discount off 50%. Shop Now!!
At Prime Leather, we strive to deliver a seamless shopping experience to our customers. We understand that sometimes circumstances change, and you may need to cancel an order. To ensure transparency and fairness, we have outlined our cancellation policy below.
The conditions under which you can cancel an order
The process for requesting a cancellation
How refunds are handled
Any exceptions that may apply
By placing an order on our website, you agree to the terms outlined in this policy.
To cancel your order, please contact our customer service team as soon as possible at Email: sales@primeleather.uk or call us at Phone: +447 577 339825. We can only cancel orders that have not yet been processed. Once your order has been processed and shipped, cancellation is no longer possible.
If your order has not yet been processed or shipped, we will cancel it immediately and issue a refund to your original payment method.
To request a cancellation, please contact us via:
Email: sales@primeleather.uk
Phone: +44 7577 339825
Once your order has been dispatched, it cannot be cancelled. However, you may return the item under our Returns & Refunds Policy after receiving it.
If you refuse delivery or do not collect your package, it will be considered a return, and any return shipping fees may be deducted from your refund.
3. Refund Processing for Cancellations
If your cancellation request is approved, the refund process will be as follows:
Refunds are issued to the original payment method used during the purchase.
Processing times vary by payment provider, but refunds typically take 7 business days (Mon – Fri) to reflect in your account.
If you paid using Visa, MasterCard, American Express, PayPal, Maestro , the refund will be processed according to the provider’s policies.
4. Refund Deductions (if applicable)
In certain cases, deductions may apply to your refund:
If a dispatched order is returned due to refusal of delivery, a return shipping fee may be deducted.
If the returned item is damaged or missing components, a restocking fee may apply.
If your cancellation involves a personalized or custom-made product, a partial refund may be offered at our discretion.
5. Special Conditions & Exemptions
Certain products and services cannot be cancelled or refunded due to their nature, including:
Customized or personalized items (e.g., engraved products, made-to-order items).
Perishable goods (e.g., food, beverages, supplements, health & wellness products).
Clearance or final sale items (marked as non-refundable).
Gift cards and vouchers.
If you are unsure whether your item qualifies for cancellation, please contact our support team at Email: sales@primeleather.uk or call us at Phone: +44 7577339825 before making a purchase.
6. How to Request a Cancellation
To request a cancellation, please provide the following details when contacting us:
Full Name:
Order Number:
Date of Purchase:
Reason for Cancellation:
You can reach us via:
Email: sales@primeleather.uk
Phone: +44 7577339825
Business Hours: 9 AM – 5 PM (Mon – Fri), 5:00 PM UK (GMT+1).
Address: 12 bluebell close, Gateshead. NE96RF
We will review your request and respond within 48 business hours.
7. Contact Us
If you have any questions regarding our Cancellation Policy, please feel free to reach out to us. Our customer support team is happy to assist you with any concerns.
Company Name: Prime Leather
Address: 12 bluebell close, Gateshead. NE96RF
Business Hours: 9 AM – 5 PM (Mon – Fri), ((GMT+1:00) united kindom Standard Time (london)
Email: sales@primeleather.uk
Phone: +44 7577339825
We appreciate your understanding and cooperation. Thank you for shopping with Prime Leather!
Please include the following details in your cancellation request:
Our support team will confirm whether your order is eligible for cancellation and provide you with an update via email or phone.
If your cancellation request is approved:
If your order cannot be canceled, you can still return it according to our Return & Refund Policy after delivery.
Some orders cannot be canceled, including:
If your order has already been dispatched, don’t worry — you still have options:
Note: You’ll be responsible for return shipping costs, and the product must be unused and undamaged when returned.
We deliver all across the nation with no shipping charges at all.
Got any issues? No worries, we can fix them all by initiating a return or exchange process as per your suggestion.
We are glad to help you 24/7, so feel free to contact us from anywhere, anytime.
We at Prime Leather UK produce high-grade leather jackets and other leather merchandise to offer you a trustworthy platform. Everything herein tells the story of perfection and our passion that goes right into every stitch. We do not just provide excellence in jacket making but make relationships with our customers by keeping the quality top-notch and the prices under their budget.
So, it’s upon you to choose anything from our latest collection or turn your vision into actuality by sending us your customization requirements and enjoy a hassle-free shopping experience with us.
© 2025, PrimeLeather.uk | All rights reserved.
+447577339825
sales@primeleather.uk