We proudly offer free nationwide shipping within United Kingdom. No hidden charges for logistics, postage, or packaging.

Please Note: We currently do not offer international shipping for anyone. For all inquiries, contact sales@primeleather.uk

TRANSIT, HANDLING & ORDER CUT-OFF TIME

• Transit time is (4-6) Business Days (Monday to Friday)
• Handling time is (1-10) Business Days (Monday to Friday)
• Order cut-off time will be 5:00 PM UK (GMT+1).

Shipping Methods & Delivery Times

We offer the following shipping options for a quick arrival:

• Standard Shipping (5–16 business days)

Note: Delivery times may be different due to location, courier availability, and any unforeseen circumstances, such as weather delays or public holidays.

Free Shipping Nationwide

All orders qualify for FREE shipping within United Kingdom, with no minimum purchase requirements or special exceptions. Additionally, a customer signature is required upon delivery for security purposes.

Courier Service

• Our team uses Delivery services through DHL, TNT, and FedEx to provide you with the best service. As part of our shipping policy, we can select the right courier service for a good experience.
• APO/PO Box Addresses: We don’t ship to PO, APO, DPO, or FPO Addresses.

Order Tracking

On the day of dispatch, you will receive an email with your tracking details. You can check your package delivery status through the tracking number at any time using an online system. If you have any questions or if tracking information fails to reach you within 24 hours, please contact our customer service team via Help & Contact.

Damaged or Lost Shipments

If your parcel shows as delivered on your tracking link but you haven’t received it, please contact our Customer Support Team at sales@primeleather.uk and the courier within 5 working days from the tracking delivery date to initiate an investigation (Claims raised after 5 working days will not be accepted).

In the event of transit loss or damage, we’ll provide a full replacement or store credit once the carrier has verified the issue.. No refund option is available if delivery issues result in a lost order.

Rescheduling and Delivery Issues

Tracking: After shipping, we send instant order tracking details to your email. It’s the customer’s responsibility to maintain contact with the courier service. If the rider keeps the order for any reason or delivers it when unavailable, you must contact them. When a courier faces multiple failed delivery attempts, they might destroy the parcel, and we will not take responsibility for such a situation.

Unaccepted Deliveries: If a customer refuses to accept the parcel and requests its return, it will be considered lost. Unfortunately, the process of returns is impossible when these situations occur. After accepting delivery, customers should navigate to the return instructions to initiate their return.

Incorrect Address Deliveries: Always update your shipping address when ordering something. Once dispatched, we cannot reschedule delivery to a different address. Please contact the courier for further action. In case the order stays undelivered, the item will not be received back, as courier return costs often exceed the value of the items themselves. Unfortunately, the package will be destroyed, and we won’t be able to process cancellations or returns.

Other Policies

Order Confirmation: You will receive an email confirmation once payment is received. Please contact our Customer Support Team if you haven’t received it.

Combined Shipments: If you have multiple orders shipping to the same address, we may combine them (unless instructed otherwise) to save overall time and money. This may, however, cause a slight delay in the delivery of the initial order.

Complimentary Items: Orders exceeding 10 products do not include complimentary items by default. Exceptions may apply, subject to approval by our customer support representatives.